Last updated: July 29, 2026
Frequently Asked Questions
Here are the answers to the most common inquiries we receive from shoppers. If your question isn't covered below, don't hesitate to get in touch with us. Our team is ready to help!
Are you an authorized dealer for the brands you sell?
Yes. We list Peak Pilates and Elina Pilates as an authorized dealer, which means the equipment comes through the manufacturer's own supply chain rather than a secondary market. It also means the manufacturer coverage that applies to a machine is valid on the one you receive from us.
Are these new products, or refurbished?
Everything we list is new and unused, supplied direct from the manufacturer in original packaging. We do not sell refurbished, ex-display or returned equipment.
Does the equipment come with manufacturer coverage?
Royal Reform does not offer a warranty of its own. The manufacturer's own coverage applies, and the terms differ between Peak Pilates and Elina Pilates. Each product page sets out what the maker covers and what counts as a wear item, which is usually upholstery, straps, loops and springs. If you need to open a claim, contact us and we will raise it with the manufacturer for you.
Can I get help choosing the right machine?
Yes. Reformers vary in footprint, carriage travel, spring configuration and frame material, and the right one depends on your space and how often it will be used. Email support@royalreform.com or call +1 (646) 453-5759 and we will talk it through with you.
How can I order from your store?
Shopping with us is straightforward. Look through our product selection, choose the items you'd like, pick the right size or option (if applicable) and click "Add to Cart." When you've finished shopping, go to your cart and proceed to checkout. Fill in your delivery address and payment information, then submit your order. You'll receive an order confirmation email once the transaction goes through.
Which payment options are available?
Our accepted payment methods include: American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Visa. All transactions are processed via a secure payment gateway, and your payment information is never stored on our systems.
What is the expected delivery time?
The total estimated delivery window is 7 to 10 business days, which breaks down into two stages:
- Processing time: 1 to 2 business days. This includes verifying, packaging and handing off your order for shipment.
- Transit time: 6 to 8 business days. This is the duration the shipping carrier requires to bring your package to you after collection.
Orders placed before 5:00 PM EST on working days begin processing on the same day. For full shipping details, refer to our Shipping Policy.
Is shipping free on all orders?
Yes! Every order shipped within the United States qualifies for free shipping. There is no minimum spend requirement. To learn more about our delivery options and timeframes, take a look at our Shipping Policy.
Am I able to cancel an order once it has been submitted?
Cancellations are accepted within 24 hours of placing your order. To request a cancellation, contact our team at support@royalreform.com as soon as you can. After the 24-hour cancellation period has passed, your order enters the fulfillment pipeline and cannot be reversed.
How do I check the status of my shipment?
Once your order has been dispatched, we'll email you a tracking number. You can enter that number on the carrier's tracking page or use our Track Your Order page to monitor delivery progress. Please note that tracking information can take up to 24 hours after the dispatch notification to update.
What are your return terms?
We offer a 30-day return window that begins on the date of delivery. Returned products must be in their original, unworn condition with packaging intact and all tags still in place. Some items are excluded from returns and will be noted as such on their respective product pages. You can read the full terms on our Refund & Return Policy page.
What should I do if I'm dissatisfied with my order?
If your purchase doesn't meet your expectations, you may send it back within 30 days from the date of delivery. Simply contact us and we'll guide you through the return steps. All the specifics are outlined in our Refund & Return Policy.
What is the process for returning a product?
To initiate a return, please follow these steps:
- Email us at support@royalreform.com with your order number and a brief explanation of why you wish to return the product.
- A team member will respond within 1 to 2 business days providing return directions and the shipping address for sending the item back.
- Repack the item carefully in its original packaging and ship it to the address we provide.
Once the returned product arrives and passes our inspection, we'll notify you whether the return has been accepted. See our Refund & Return Policy for the full procedure.
How soon will my refund be issued?
After your return is received and approved, your refund will be processed within 7 business days. The funds will be returned to the original payment method you used at checkout. Be aware that your financial institution may require extra time before the credit appears on your statement.
Do your products come with a warranty?
We do not offer warranties or extended protection plans on any of our products. If you receive an item that is defective or does not match its description, you may return it within 30 days from the date of delivery under our Refund & Return Policy. No restocking fee ($0) applies to any return.
Are international orders available?
At this time, all shipments are limited to the United States. We do not yet support international delivery, but we are exploring options to broaden our shipping coverage. Please check back periodically for updates, or reach out to us if you'd like to be notified when international shipping becomes available.
Is there a brick-and-mortar location where I can shop?
Our business is entirely online, which allows us to maintain accessible pricing and carry a wider variety of products. You can explore and purchase from our full selection directly through this website.
Do you accept large-quantity or wholesale orders?
We welcome bulk order requests. For volume pricing, product availability and additional details, please reach out to our customer support team at support@royalreform.com.
What is the easiest way to reach your support team?
You can connect with our support team using any of these methods:
- Email: support@royalreform.com
- Number: +1 (646) 453-5759
- Online Form: Visit our Contact Us page
When is your customer support team available?
Our team is reachable Monday to Friday, 9:00 AM to 5:00 PM (EST). Messages received outside of these hours will be answered within 1 to 2 business days. We make it a priority to respond to all inquiries as quickly as possible.
Still Have Questions?
If the information above didn't cover what you need, visit our Contact Us page or drop us a line at support@royalreform.com. These resources may also be useful:
Contact
If you have questions or need assistance, we're happy to help. Visit our FAQs page or Contact Us directly.
Contact Information
Store Name: Royal Reform
Address: 163 Dupont St, Brooklyn, New York, 11222, United States
Email: support@royalreform.com
Number: +1 (646) 453-5759
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (EST)
We aim to respond to all inquiries within 1 to 2 business days.